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MONEY BACK GUARANTEE

Youkey promise your money back if the item you received is not as described, or if your item is not delivered within the Youkey Protection period. You can get a refund 7 days after the claim process finishes.

1. Contact Seller

   Go to your orders and select the item. Contact seller and discuss the issue and see possible solutions.

2. Open a dispute

   If you cannot find a mutual agreement to solve the issue, request a refund by opening a dispute within 7 days following the delivery of your order or the end of the expected delivery period. Make sure to describe your issue in detail and provide support evidence where applicable.

3. YouKey will step in

   Youkey will allow the seller to provide a solution within 3 business days, if not you can request youkey to step in and examine the issue. Then a suitable solution or a full refund will be granted within 7 days.